Shipping policy
Free Shipping is available?
Alley Here Whole Sale does offer free shipping service for $300 or More.
Free Shipping Service is available only in the United States.
Will my shipment come with a tracking number or code?
All orders shipped by USPS or UPS come with a tracking number or code.
Tracking numbers or codes will be sent to a buyer via his/her registered email right after we’ve shipped out.
In addition, tracking numbers and relevant links can be found in "My Account" under the Shipping and Tracking section of shipped orders in your Order History.
Why is my order not yet shipped even though its estimated shipping time has elapsed?
An order has its own Estimated Shipping Time (EST) determined by the availability of the items and a selected shipping method.
However, the EST may be extended for some cases, such as the followings:
- Some items can be rare for some reasons
- Some items can be out of stock due to rushing orders
- Shipping process can be extended due to carriers’ situation
When will my order arrive?
In general, the delivery time of your shipment can be determined using the following formula:
Estimated Delivery Time = Product Availability + Estimated Shipping Time of Selected Shipping Method.
The Expected Ship Out Date is the day that we estimate your order will leave our warehouse, and can be determined using the greatest number of days in the "availability" range of the items in your order. The Expected Ship Out Date is also marked on the Order Confirmation e-mail sent to you after placing your order.
Product Availability can vary based on selected shipping methods.
Can I pick up my order, or employ a forwarder in Cerritos to collect my order from your warehouse?
Yes, this can be arranged. You can leave the comment “This order is for pick up” in the “Your Comment” box during the Order Confirmation step of the checkout process. Alternatively, you can contact us for more information about this arrangement.
Can I use my own shipping labels so my orders will be shipped directly to my warehouse?
Yes, you can. When your order is ready to be shipped, we will inform you of the dimensions and weight of your shipment so you can create your own shipping label and send it to us. We will use the address on your provided shipping label as the shipping address of your order.
Can my shipment be delivered to a Post Office box?
No, orders placed at kbeautycreator.com cannot be delivered to Post Office (PO, APO, FPO, DPO) boxes.
Do you provide drop shipping?
No, we don’t offer drop shipping.
What happens to my order if it can't be delivered and is returned to Alley Here Whole Sale?
All shipments returned to Alley Here Whole Sale are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent.
When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur handling fees plus reshipment fees that are the same as Alley Here Whole Sale’s regular shipping fees. Additional courier charges for return shipping may also apply.